Refund policy

Custom and Personalized Orders Policy

Due to the custom and personalized nature of our products, all sales are final. We do not accept returns, cancellations, or exchanges once an order has entered production or has been delivered.

Issues with Your Order (Damages or Shop Errors) If you believe your order arrived damaged or that we made a mistake with your personalization, you may submit a request for review. All replacement or refund claims are subject to evaluation and approval at our sole discretion.

How to Submit a Claim for Review:

  1. If you have any questions, please contact us via our Contact Form  within 3 calendar days (72 hours) of the delivery date shown on your tracking status.

  2. Provide your Order Number.

  3. Attach clear, high-resolution, unedited photos showing:

    • The specific area of damage or error.

    • The product in full view.

    • The original shipping container, packaging materials, and shipping label.

Verification Process & Safety Guidelines:

  • Inspection Rights: To prevent fraudulent claims, we reserve the right to request additional evidence (including short video verification) or require the item to be shipped back to us for physical inspection before any final decision is made.

  • Customer Input Errors: Please carefully review all names, dates, spelling, and customization details prior to purchase. We produce items exactly according to the text provided and cannot approve claims resulting from buyer input errors.

  • Natural Material Variations: Wood features natural variations in grain, color, and texture. These are normal characteristics of natural products and are not considered manufacturing defects.